Shipping policy

Shipping Policy

Where We Ship

We currently ship within the United Kingdom only.

Processing Time

• Standard items (Sleep Masks): Orders are processed and dispatched within 1–3 business days.
• Made-to-Order items (Robes): As these are crafted specifically to your order, please allow 3 weeks from the date of purchase before dispatch.

Delivery Times

Once dispatched, standard UK delivery typically takes 2–5 business days depending on your location and the carrier.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and order size.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Delays

We are not responsible for delays caused by Royal Mail, courier services, or circumstances outside our control. If your order hasn't arrived within 10 business days of dispatch, please contact us at moontrip.sleep@gmail.com

Contact

For any shipping queries, reach us at moontrip.sleep@gmail.com and we'll respond within 2 business days.