Terms of service

Terms of Service

Last updated: May 2026

By accessing or purchasing from MoonTrip ("we", "us", "our"), you agree to be bound by these Terms of Service. Please read them carefully before placing an order.

1. About Us

MoonTrip is a UK-based sleep and wellness brand selling premium sleep accessories and made-to-order robes. 

2. Eligibility

By using our store, you confirm that you are at least 18 years of age and are a resident of the United Kingdom.

3. Products

We reserve the right to limit quantities, discontinue products, or modify product descriptions at any time. All product images are for illustrative purposes and may vary slightly from the actual item.

Made-to-Order items (such as our robes) are crafted specifically to your specifications. By placing an order for a made-to-order item, you acknowledge that it is exempt from standard cancellation rights under the Consumer Contracts Regulations 2013.

4. Pricing

All prices are displayed in GBP (£) and include VAT where applicable. We reserve the right to change prices at any time without notice. The price you pay is the price shown at the time of checkout.

5. Orders & Payment

By placing an order, you are making an offer to purchase. We reserve the right to refuse or cancel any order at our discretion. Payment is taken at the time of order. We accept payment via Shopify Payments, Shop Pay, Apple Pay, and Google Pay.

6. Shipping

We currently ship within the United Kingdom only. Please refer to our [Shipping Policy] for full details on processing times and delivery estimates.

7. Returns & Refunds

Please refer to our [Refund & Returns Policy] for full details. Your statutory rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 are not affected by these terms.

8. Intellectual Property

All content on this store — including logos, product images, text, and branding — is the property of MoonTrip and may not be reproduced without written permission.

9. Limitation of Liability

To the fullest extent permitted by law, MoonTrip shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or store.

10. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We may update these terms from time to time. Continued use of our store after changes constitutes acceptance of the new terms.